FAQ

You will be issued one set of apartment keys per tenant and one mailbox key per apartment. We keep records of what keys you are issued and we expect the same number of keys returned at the end of your lease. You will be charged a $25 replacement fee for any key not returned to us.

Duplicate keys can be made at a cost of $10 per key. You may have the fee charged to your account, or you may pay by check or money order at the time you pick up your keys.

If you’re locked out of your apartment during normal business hours, you may call the Wampler Apartments maintenance line at 217-530-2029. For After Hours Lockouts, Call Dave & Harry Locksmith to assist you with your lockout. You will need to pay them directly at the time of service.

You can pay your rent through your online tenant portal, just click the Pay Now button at the top of our webpage. If you have a roommate who you split the rent with, both of you will have your own access to the tenant portal to split up the rent how you want.

In general, all locations have trash hauling, recycling, snow removal, and lawn maintenance included in the rent. Some locations may include additional features in the rent. If you’re unsure exactly what’s included for your apartment, please reach out to us!

You are required to pay all utilities not included on your lease. These accounts should be opened in your name prior to the time you move in. If you are uncertain as to your responsibilities, please check your lease or contact our office.

Utility Numbers:

Ameren 1-800-755-5000
Illinois American Water 1-800-422-2782
Volo Broadband 217-367-8656

Parking is available and required at some locations. If parking is required in your building, the parking spot will be a part of your lease and the charge will be billed to your account each month. The parking charge is variable per building as each building has their own monthly parking charge. You can see this amount on your lease. The following buildings have required parking spots in your lease:

• Busey Terrace
• Gateway
• Breeze Court
• Fireside

At the following locations, parking is optional. If you want a parking spot, there will be an additional fee associated with the lot, which will be added to and shown on your lease.

• San Carlos
• Hill Street
• Lincoln Avenue
• Queen Anne East and West

If parking is included on your lease, you will have an assigned parking spot. At move-in you’ll be given a parking permit sticker to put in your windshield and a parking ID card that specifies the parking spot #, the building, your car, and your name.

If you’re at a location where parking is mandatory, and you’re a first year tenant, you have the option of sub-leasing your parking spot to others. You will be responsible for all sub-leasing agreements for parking and for maintaining contact with the person you sub-lease your parking spot to. You will also be responsible for letting us know what car will be parking in your parking spot.

If you have an assigned parking space and someone else parks in it, please call our office before you call a tow truck. The towing company that we contract with is Reynolds Towing (217) 337-0913. There should be a sign in your parking lot with their phone number.

Please expect some confusion among tenants at the start of the year as they may accidentally park in the wrong spot. You will be given a vehicle decal and a parking identification card.

While most apartment owners have their properties managed by a third party, at Wampler we personally manage all of the properties we own. We also have a full-time maintenance staff, so we don’t have to rely on outside contractors for a majority of our work.

You are responsible for changing your own light bulbs and for plunging your own toilets. All other maintenance will be supplied by our full time maintenance staff.

After Hours Emergency Request: We have someone on call at all times, if you have an emergency maintenance request, outside of normal business hours, (gas leaks, pipe bursts, floods, furnace stops working, etc) you may call the on call maintenance line at 217-530-2029. In the case of a fire, please call 9-1-1 and THEN CALL US on the Emergency maintenance line.

Make a maintenance request online through your tenant portal or by calling the office.

If you paid by check and the check was returned and unpaid by your bank for any reason, a $25 NSF charge will show up on your account. A check will not be put through twice. Please verify your funds before issuing a check.

Bikes may not be stored in apartments or in hallways. In most cases, there is a bike rack at your building for you to use.

You’re not allowed to terminate your lease early except by written consent of Wampler Apartments. However, we do abide by the “Soldiers and Sailors Act”. You are allowed to sublease your apartment. A tenant’s best course of action in this situation is to find a suitable subtenant to take their place for the duration of the lease period. If this is something you’re interested in, please contact us for further details.

Your deposit is due at the time you sign your lease. As we sign all of our leases online, you will make your deposit payment through your online tenant portal. Upon receipt of your deposit, we will send you the lease for your signature(s).

The security deposit is equivalent to one months base rent for the apartment that you will be moving into. This amount can be found on the lease. The security deposit is due before or at the time of lease signing. First months rent is due before or at the time of move-in.

Your first month’s rent is due at the time you move in. You will not be able to pick up your keys and welcome packet if your rent has not been paid. Every month thereafter, your rent will be due on the 1st day of that month.

Your rent is pro-rated for the first month and/or the last month of your lease if your lease ends before or prior to the last days of the month.

If you’re interested in one of our properties, just click on the Schedule a Tour button at the top of this page! If you’re 100% certain that you’d like to apply for a specific apartment without seeing it first, you can email our leasing agent to request an application.

After touring the apartment with our leasing agent and requesting an application. There is a $20 application fee for each applicant. Each tenant over the age of 18 will need to submit their own application. Please make sure to fill out all areas of the application completely, unless specified otherwise. Once we have reviewed the application, we will send you an email containing a link to activate your online tenant portal. This portal is where you’ll pay your deposit, sign the lease, pay future rents, and request maintenance. Upon receipt of your deposit, the lease will be available for you to review and sign with your digital signature in your online tenant portal.

We provide our current tenants a 30-day renewal period. This renewal period ends in the fall. Showings for the following lease year usually begin in late October for on campus apartments and late November for off campus apartments. During the specified renewal periods we will not show apartments to prospective tenants. We make sure to provide current tenants the option to renew their leases before we begin showing their apartment to prospective tenants. Current tenants are encouraged to renew their lease any time after the renewal period, provided their apartment is still available.

We do have furnished apartments, all of which are located on campus. The following buildings have furnished apartments in them:

• Busey Terrace
• Fireside
• Gateway
• Lincoln Ave North
• Lincoln Ave South
• Queen Anne East
• Queen Anne West
• Nevada Stakes (3 bedroom unit only)
• California Ave

The furniture in our fully furnished apartments vary by building. In general each apartment comes furnished with the standard furniture you’d need in the type of apartment. You will have a couch, dining table, coffee table and/or end tables, shelves, lamps, bed (frame, mattress, and box spring), chest of drawers, and a desk. Some furnished units may also have a flat screen television and additional furniture. Schedule a tour to see what comes in the apartment you’re interested in!

In general, we have a strict no pet policy for many of our buildings. We do not allow cats or dogs without the explicit consent of the manager at Wampler Apartments. Large dogs will not be allowed under any circumstances. If you obtain the written consent of the manager to have a pet in your apartment, there will be a $25/month pet fee. If you have a service animal or ESA, please provide the appropriate and legal documentation of said animal.
This pet policy does not include caged, aquarium, or terrarium animals. Examples are fish, turtles, reptiles, small hamsters, etc.